All items will be sent to you by insured, registered mail which will require a signature upon delivery.
No Risk Money-Back Guarantee
If you want to make a return:
- Notify us within three (3) days of receiving your item (Call or Email)
- A credit will be issued to you the day we receive the item back
Modified or Altered Items
Modified, damaged or altered items cannot be accepted for return.
Don’t Sweat It!
We want to encourage you to try our jewelry and see it in person. That means we offer a 100% refund with no questions asked. Our goal is making customers, not sales. Please do not hesitate to ask us anything; we are always willing to help and offer our advice.
What Do You Get?
All purchases, of course, come with your new beautiful, one-of-a-kind piece of jewelry, but what also comes with it is a guarantee of authenticity. We will include an invoice stating the facts about the purchase which will include all materials, metals (sterling, karat weight, etc.), stones, weights, colors, sizes, and dates, if known. The piece will also be delivered in our custom-made black velvet “Lilliane’s Jewelry” box to be stored comfortably in the rare times that you decide not to wear it.
All Diamond and Gemstone gradings (color, weight, size, etc.) are done while still mounted unless otherwise noted in the description. All gradings are not an exact science, but we have been grading for decades. We have a GIA (Gemological Institute of America) Diamond Grading Certification to help us be as close as possible.